Return Policy

We want you to be happy with your purchase. For this reason, we strongly recommend that you order a wallpaper, wallcovering or fabric swatch before you place your order since colors WILL look different in your space than it does on your computer monitor or phone screen. The opacity and weight of the fabric is also hard to convey with a photo, which is why seeing it in person is so important. If you live in the Chicago area, please contact the showroom as we may have a sample of the wallcovering or fabric you are considering and if we do, you will be able to borrow it for a few days to look at in your home.

General Information About Returns

Many of our vendors only accept returns for damaged or defective goods. If they do accept returns for other reasons, most will impose a 25% to 30% restocking fee once goods leave their warehouse. Some vendors who do accept returns have a minimum product return policy. If you change your mind, or would like to return part or all of your order, please contact us prior to returning the goods. If the goods are able to be returned, we will provide you with a Return Merchandize Authorization (RMA) number, and the return shipping instructions. Please note that you MUST contact us within 20 days of receiving the goods to allow us time to obtain a RMA from the vendor. You will be responsible for any shipping costs associated with the goods being returned.

From time to time, products get damaged during shipment. Please inspect your order as soon as you receive it, and if possible, note any obvious damage to the packaging on the freight company’s paperwork prior to signing for the goods. Contact us immediately to report any damage. We will need photographs of any damage so that we can file a claim with the vendor.

Please DO NOT send us the goods back before obtaining a Return Merchandize Authorization (RMA) number from us, along with shipping instructions. We cannot accept goods returned without an RMA.

Damaged, defective or inaccurate goods must be reported to us within 20 days of receipt of goods to qualify for a replacement.

Note

If you live in Chicago and are not comfortable with taking on the responsibility of checking in your orders, you are welcome to ship them to our showroom instead. We will check in your order for you and contact you to arrange a time for you to pick it up.

Please refer to the additional guidelines below for specific product categories.

Wallpaper / Wallcoverings

Inspect goods for accuracy

Upon receiving your order, please inspect your wallpaper or wallcovering for accuracy.
You will need to check:

Correct color and pattern
Correct number of rolls*
Ensure all rolls are from the same batch number

Please notify us immediately if you have received inaccurate goods so that we can arrange for these goods to be returned to our vendor, and the correct goods to be dispatched to you.

*Please note that some American wallpaper companies that offer silk screened products may ship your rolls as continuous rolls (so an order of 4 rolls may arrive as 2 double rolls, or 1 triple toll and 1 single roll).

Reporting defective wallpaper

After installing the first three drops, your installer should inspect the goods installed and make sure it is correct before proceeding with the rest of the installation. If your installer suspects a defect during installation, please notify us immediately and stop installation. We will require photos of the defect and will provide you with an RMA and shipping instructions, so that you can return the rest of the defective product to us to get it replaced. Our vendors are not responsible for replacing more than 3 drops of wallpaper that have been installed.

Damaged, defective or inaccurate goods must be reported to us within 20 days of receipt of goods to qualify for a replacement or refund.

Window Treatments

All of our window treatments are made to order and are therefore not returnable. Upon receiving your order, please inspect your window treatment for accuracy.
You will need to check:

Accurate fabric/color
Panel style
Drapery size

Please notify us immediately if you have received inaccurate goods so that we can arrange for these goods to be returned to our vendor, and the correct goods to be dispatched to you. If there is a fabrication issue with your drapery panels, the vendor will determine whether new panels need to be made, or if the panels received can be modified. Please DO NOT send us the goods back before obtaining a Return Merchandize Authorization (RMA) number from us, along with shipping instructions. We cannot accept goods returned without an RMA.

Hardware Orders

All hardware orders are cut and/or assembled to order, and are therefore not returnable. If you are unsure about the finish you would like, finish sample kits are available for purchase. They can also be viewed at our Chicago showroom.

Upon receipt, you will need to check:

Hardware style
Finish
Length

Please notify us immediately if you have received inaccurate goods so that we can arrange for these goods to be returned to our vendor, and the correct goods to be dispatched to you. Please DO NOT send us the goods back before obtaining a Return Merchandize Authorization (RMA) number from us, along with shipping instructions. We cannot accept goods returned without an RMA.